Terms and Conditions
Halong Bay Tours offers a variety of tours, tickets and services (“products”) through its website (halongbaytours.com.vn)
Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by Halong Bay Tours.
Unless otherwise stated, purchases made through halongbaytours.com.vn are subject to these Terms & Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of Halong Bay Tours.
We respect and are committed to protecting the privacy of our website visitors. By using this website and/or purchasing the services offered on our website, you agree that you have read and accepted the following conditions of our privacy statement.
a - Collection of information: We will collect, store and use the following kinds of personal data: information that is required to complete your tour booking such as your name, date of birth and date of arrival in Vietnam. Your contact information such as email and phone will also be collected if you choose to proceed with the booking or decide to sign up for our newsletter.
b - Use of information: Personal data submitted on this website will be used to reserve portions of the tour such as cruises, bus ticket, hotel rooms and other services where necessary. We use your contact information only when it becomes important for us to contact you regarding our Site, new services and promotions which we think you will find relevant and valuable. If you would like to stop this service, you can choose to unsubscribe from our newsletter by emailing us: firstname.lastname@example.org
f - Updating information: Please let us know if the personal information which we hold about you needs to be corrected or updated. Changing of names on visa document, train tickets or flight tickets can be time consuming and costly so we suggest you to contact us immediately after spotting any inaccuracy.
Upon receiving your booking request, one of Halong Bay Tours experienced travel consultants will start to assist you in building a pleasant travel plan according to your special requirements and interests within 24 hours.
Upon confirmation of a reservation, a deposit of 30% (thirty percent) of the total touring price is requested. The balance should be paid at least 30 days prior to your scheduled departure date. Client may choose to pay the full price instead of a deposit, thereby avoiding a second transfer fee. Upon the receipt of a deposit from you, we'll secure your reservation and process your final booking immediately.
It is highly recommended to have your reservation made 30 days prior to your departure date. A full payment is required 30 days prior to your actual scheduled departure date.
Once your booking is confirmed, we will send you a confirmation letter with the programe, hotels, and tours in details. Should any conditions change after the confirmation, Halong Bay Tours reserves the right to make changes and provide you with the similar alternative options.
Please note: special terms may apply to some promotions. Please refer to the specific terms and conditions which are shown on the certain pages of promotions.
We are now able to offer 3 ways of payment, please check our Payment Guide for more details.
Please note: The quote we provide is in US Dollar.
Detailed payment guide will be sent to you via email by your travel consultant. Full payment must be settled by bank before your scheduled departure date (or any options given in our replied date) by fax at the time of advance booking; if not, all reservations will be canceled automatically.
Any bank charges levied by the sending bank should be taken care of yourself. A surcharge of 3% will be applied to payment by credit cards. Service vouchers will be issued 1 week before the departure date.
To ensure that both parties will fulfill their obligations, we propose some detailed conditions for payment as follows:
Deposit: Either full payment or a deposit of 20-50% of total cost will be required and decided on individual tour basis. This should be done via one of our payment methods available online. Customer will receive confirmation documents or vouchers within 24 hours from the time we receive the deposit.
Final Payment: Full payment should be made at least 2 days prior to your arrival in Vietnam. Payment on arrival is applied for special cases only and both parties have written agreement on this.
4. Cancellation Policy
*Cancellation from customers
We would feel sorry if you decided to cancel your trip; however we realize in most cases, it is out of necessity.
If you must cancel your trip, please submit your cancellation in written form. Cancellation refunds will be calculated as of the date we receive your written cancellation.
All payments for travel services not provided to the client shall be refunded in accordance with these Terms and Conditions and in accordance with Halong Bay Tours’s cancellation policy.
The cancellation fee will be calculated as follows:
1) No less than 30 days prior to scheduled departure date: 10% of the full payment per person.
2) 30 to 15 days prior to scheduled departure date: 20% of the full payment per person.
3) 14 to 7 days prior to scheduled departure date: 50% of the full payment per person.
4) 6 to 0 days prior to scheduled departure date: 100% of the full payment per person.
5) Plus: additional cancellation fees, if applicable, imposed by the service providers other than Halong Bay Tours (may include but not limit to banks or other payment platforms, airlines, cruises, hotels, railway companies, etc.) will be deducted from the money refunded.
Traveler substitutions are considered reservation cancellations and are subject to the above cancellation fees.
After the trip has commenced, we are unable to refund any amount for unused services (may include but not limit to airlines, hotels, railway companies,ship companies etc.) due to your early departure, late arrival, or missed days on tours.
Please note: Special terms may apply in some promotions. Refer to details of terms and conditions which are shown on the certain pages of promotions.
* Cancellation from Halong Bay Tours/Providers
Halong Bay Tours reserves the right to cancel any trip package, itinerary or any part of a client’s itinerary due to insufficient sign-ups, overbooking, or anything else resulting directly or indirectly by the acts of God, detention, annoyance, machinery breakdown, quarantine, bad weather, or causes beyond its control.
Halong Bay Tours is not responsible for any expenses incurred by the client or for non-refundable air tickets, equipment, medical costs, etc.
In case we cancel a trip, for any reason, we will contact you immediately (phone, email, in person) and offer you the alternatives or the payment for your trip will be refunded in full.
- If you agree to take the alternative before tour departure: We will change to similar tour at the same price range and level of service. If such kind of tour is unavailable for the same reason of cancellation, we will change to other tour. If the tour we offer as alternative is less than the tour you paid, we will refund the different in price between 2 tours. Such alternatives require a close cooperation and harmony between both you and Halong Bay Tours.
- If you don't accept our offer, we will cancel the trip for you and full refund will be given. The refund will be done in the same way the payment made. It means if you made the payment by credit card, our bank will give you money back. And if it's PayPal, we will request for a refund transaction. As this process is done by third party so it could take some times. We will notify you once they get it done.
- In case of an unexpected situation/ bad weather causes an effect on your trip after commencement, we serve the right to change the itinerary of your booked tour for the safety of all clients in the group. If there are more than one solution, we will ask for your permission and agreement to do the next step. In such kind of cancellation, the refund of any payment on the un-used portion of transportation service, hotel service, car rental or tours will be given.
5. Alteration of Itinerary
Before your booking is confirmed, alterations to your itinerary are happily processed free of charge, because providing the best tour possible for you is our goal. However, alterations after you have received your booking confirmation letter will incur a fee of $25.00 per request, and changes to departure date or destination may incur cancellation fees. All changes are subject to availability and cannot be guaranteed.
Halong Bay Tours reserves the right to modify the itinerary of your tour if air schedule or surface transportation changes, and/or events beyond its control make such alterations necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged/ refunded accordingly. If it is you who request the changes to your tour, then you will be required to pay any additional cost in advance.
6. Travel Document
A passport valid for no less than 6 months, necessary visas or permit are required to travel to all countries in our program. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with you. Halong Bay Tours accepts no responsibility for any failure in this respect. You must clearly provide your full name on passport; otherwise we are not liable for any delays, transport failure. Also, travel insurance purchased in advance is strongly suggested for your own sake.
7. Medical Issues
You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment. If you require a wheelchair, you must provide your own small, collapsible wheelchair. Certain features, and certain trips, are not wheelchair-accessible. We cannot guarantee any wheelchair assistance or accessibility in international destinations. Halong Bay Tours reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.
We cannot accommodate women past their 6 month of pregnancy.
You should take into account all international travel risks and familiarize yourselves with health requirements applicable to the areas you intend to visit. You are solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries you are going to visit or transit.
The responsibility of Halong Bay Tours and its affiliated companies is strictly limited. Halong Bay Tours shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of surface, air, and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by Halong Bay Tours. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that Halong Bay Tours shall be liable.
Without limitation, Halong Bay Tours is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from--but not limited to--acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of Halong Bay Tours. Nor is Halong Bay Tours responsible for the stolen and loss of your valuable items due to your own negligence.
Halong Bay Tours is not responsible for your failure to comply with customs regulations.
Halong Bay Tours reserves the right to substitute hotels of similar quality at any time or to make changes in itinerary of similar quality, flights, or cruise ships, or to cancel the tour prior to departure. If Halong Bay Tours has cancelled any tour prior to the commencement of the tour, Halong Bay Tours is liable for a full refund of the money received by Halong Bay Tours.
Halong Bay Tours reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in entrance fee, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.
Many of Halong Bay Tours tour packages include activities that require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Halong Bay Tours, its employees and agents cannot be responsible for any action or event that occurs after its employees and agents have exercised their duty and taken the necessary care.
9. Complaints and Claims
Whenever you feel unsatisfied with any service Halong Bay Tours has provided, please inform your local tour guide or your travel consultant immediately to avoid similar problems happening again either before or during your trip.
If you want to complain or claim for compensation, you must inform us by email, regular mail, or fax in writing within 15 days upon your finish of your tour. Please attach relevant receipts and substantiating evidence to the letter of claim. Halong Bay Tours will not be liable for any claims made later than 15 days after you finish your tour.
Whenever you need any help or want to contact us for any reason, please feel free to contact Halong Bay Tours customer service center at or phone at +84 9 82282726. Halong Bay Tours reserves the right of final explanation to above terms.
The advantage of an online information channel is quick grasp of change, such as location, rule, and fees. We recognize such importance of keeping information as up-to-date as possible. However, due to the changing nature of currency exchange rate, mobility of businesses, to name a few, our information may contain minor inaccuracies. Halong Bay Tours not to be held responsibility for any problems due to the published information on the website.